Refund policy

Cancellation Policy

New clients should arrive 10 minutes ahead of schedule, to complete required paperwork.

We require at least 24 hours of notice should you wish to cancel or reschedule your appointment. Should you cancel or change your appointment within the 24 hours, or do not attend your appointment at all, we reserve the right to charge a cancellation fee of 50%.

If your appointments are prepaid, you will forgo one session of your prepaid program.

 

Refund Policy

HER STUDIO has a strict ‘no refund’ policy on purchases (including but not limited to all prepaid packages whether these programs are paid in full or not) for change of mind reasons, if your circumstances change, or in the event that you choose to discontinue treatments.

Prepaid packages will expire and will automatically be cancelled after 24 months from the date of purchase. No refunds or exchanges will be given.

All treatments and services are not transferable to other treatments, other individuals, or other clinics.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.