Privacy policy

Privacy Policy for Your Surface

Effective Date: 08 March 2023

At Your Surface we are committed to protecting the privacy and security of our clients' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal data provided by our clients when using our booking system. By using our services and providing your personal information, you consent to the practices described in this policy.

1. Information We Collect:

We may collect the following types of personal information from our clients when they use our booking system:

- Full name

- Contact information (email address, phone number)

- Appointment preferences

- Payment details (credit card information, billing address)

- Any other information voluntarily provided by the client

2. Use of Personal Information:

We use the collected personal information for the following purposes:

- To schedule and manage appointments

- To communicate with clients regarding their appointments, updates, and changes

- To process payments and provide receipts

- To improve our services and customer experience

- To comply with legal obligations

3. Data Sharing and Disclosure:

We may share personal information with third-party service providers who assist us in operating our business, such as payment processors, appointment scheduling software providers, and email communication platforms. These service providers are contractually obligated to protect the confidentiality and security of the personal information they process on our behalf.

We do not sell, trade, or rent our clients' personal information to third parties for marketing purposes.

We may disclose personal information if required by law or in response to a valid legal request, such as a court order or government investigation.

4. Data Retention:

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the personal information is no longer needed, we will securely dispose of it.

5. Data Security:

We implement appropriate technical and organizational measures to protect the personal information we collect and store. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect personal information, we cannot guarantee its absolute security.

6. Your Rights:

Clients have the right to access, correct, update, or delete their personal information. If you would like to exercise any of these rights or have any questions or concerns about our privacy practices, please contact us using the information provided at the end of this policy.

7. Changes to this Privacy Policy:

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage clients to review this policy periodically to stay informed about how we collect, use, and protect their personal information.

8. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

YOUR SURFACE

294-296 Forest Road, Bexley NSW 2207

0423284754

By using our booking system and providing your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.